Guarantee & Exchange Policy

Close To My Heart guarantees its stamps and products to be free from manufacturing defects for a period of 90 days from the date of purchase and will repair or replace any defective products within that period free of charge. Please inspect your stamps and products immediately upon receipt. Please contact your Close To My Heart Consultant about a no-cost exchange of defective products.

Close To My Heart will exchange any non-defective product if it is returned unused and in resalable condition within 90 days of purchase. Products returned for exchange must be new, unused, featured in the current catalogue, and not currently on a retired product list. Catalogues, logo items, Stamp of the Month sets, Constant Campaign or other promotional items cannot be exchanged. A reshipping fee plus GST of $12.00 AUD for exchanges is charged.